Frequently Asked Questions

We provide general towing, flatbed towing, motorcycle towing, and long-distance towing services. Our team also handles vehicle recovery, winching, and emergency roadside assistance throughout East Tennessee.

Yes, Big Country Services operates 24 hours a day, 7 days a week. Whether you need emergency towing after a crash or vehicle recovery, we're available around the clock.

Our winching service uses specialized equipment to pull vehicles from ditches, mud, or tight spots. We assess the situation, secure proper anchor points, and safely extract your vehicle without causing additional damage.

We serve Strawberry Plains, Kodak, Sevierville, Dandridge, and Jefferson City, Tennessee. Our central Strawberry Plains location allows us to respond quickly throughout East Tennessee for towing and recovery needs.

Yes, we offer specialized motorcycle towing services with proper equipment and techniques. Our flatbed trucks ensure your bike stays secure and upright during transport to prevent any damage.

We offer expert welding and metal fabrication services for vehicle repairs and custom projects. Our skilled welders handle everything from collision damage repairs to custom metalwork and fabrication needs.

Yes, we provide comprehensive auto mechanic services including maintenance, collision repairs, and vehicle diagnostics. Our shop handles both routine maintenance and major repair work for all vehicle types.

Response times vary by location and traffic conditions, but we prioritize emergency calls and aim to reach customers as quickly as possible. Our 24/7 availability ensures help is on the way.

Flatbed towing loads your entire vehicle onto a flat platform, keeping all wheels off the ground. This method is safest for luxury cars, motorcycles, and vehicles with transmission or drivetrain issues.

Yes, we specialize in vehicle recovery using professional winching equipment. Whether your car slid off the road or got stuck in mud, we can safely extract it from ditches and difficult terrain.